"We've shifted staff from being homestead application processors to decision reviewers — instead of spending time validating routine information, they're focusing on the hard cases, exceptions, and customer service.”

"Once we saw the technology was working exactly as we needed it to, we could focus
on reviewing the more complex documents, like parcel divisions or long legal descriptions." 

"I call it automagical—like the easy button. It gives staff that confidence that the information has been reviewed, and they're more now just moving through the process. "

"TrueRoll exemplifies what software should be for local governments."

“TrueRoll helped us take what was a laborious, cyclical process and establish an ongoing review that better serves
both staff and tax payers."

“Thanks to TrueRoll, our team is more caught up than they've been in years."

“Before TrueRoll, we didn’t know where to begin. With only one person handling exemptions, we couldn’t keep up."

“My plan is to continue to seek out those who deserve the benefits but haven’t applied. This will be made possible by the ongoing partnership with TrueRoll."

“We now use TrueRoll not only to identify ineligible and unclaimed exemptions but also to instantly vet every new application we receive."

"This is where TrueRoll helps out, takes the labor intensity off your employees, and gives them a huge tool to be effective.”