Customer Success
Across the country, forward-thinking assessment offices are transforming homestead administration. Explore how they’ve increased efficiency, improved compliance, and delivered better service - using smart, modern solutions that meet today’s challenges.
Case Studies
"We've shifted staff from being homestead application processors to decision reviewers — instead of spending time validating routine information, they're focusing on the hard cases, exceptions, and customer service.”
Meghan Poskey
Dir. of Exemptions-
leon County FL pA
"It really made us get through our work much faster and spend time on the more complicated things that really needed more research and more attention."
Ginger Shaffer
Parcel Maintenance and Mapping Manager, McHenry County, IL
"I call it automagical—like the easy button. It gives staff that confidence that the information has been reviewed, and they're more now just moving through the process. "
Donna Perlick
Director of Support Services
Tarrant County CAD, TX
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“The TrueRoll system has changed the way we operate in Hendricks County! Their online system is user-friendly and easy to navigate. It streamlined our investigation process, reducing our manual effort by several months.”
Michelle C.
Property Deduction Clerk -
Hendricks County, IN
"TrueRoll exemplifies what software should be for local governments."
Dave Wichlinsk
Deputy Chief Auditor
Porter County, IN
“TrueRoll helped us take what was a laborious, cyclical process and establish an ongoing review that better serves
both staff and tax payers."
Suzanne Sims
Starke County, IN
“Thanks to TrueRoll, our team is more caught up than they've been in years."
Alvin Lankford
Chief Appraiser -
Williamson County, TX
“Before TrueRoll, we didn’t know where to begin. With only one person handling exemptions, we couldn’t keep up."
Amanda Wass
Office Manager Trainee
Austin County, TX
“My plan is to continue to seek out those who deserve the benefits but haven’t applied. This will be made possible by the ongoing partnership with TrueRoll."
Eddie Creamer
Property Appraiser -
St. John's County Florida
“We now use TrueRoll not only to identify ineligible and unclaimed exemptions but also to instantly vet every new application we receive."
Ayesha Solomon
Property Appraiser
Alachua County Florida
We're here to make things easier
TrueRoll simplifies the work of assessment offices by automating manual, high-volume workflows and delivering accurate, timely information to staff and residents. Our approach promotes efficiency, clarity, and fairness while helping ensure compliance and protecting the revenue that supports essential community services.